Refund policy

Made Just for You

Each item at Flourish Moon Studio is made to order through trusted print partners. This helps reduce waste and ensures every piece is printed with love, just for you.

Return and refund policies may vary by region due to production methods and consumer protection regulations.

Refund & Return Eligibility (United States)

Our refund policy lasts 14 days from the date of delivery. If more than 14 days have passed, we’re unfortunately unable to offer a refund.

To be eligible for a standard return:

  • Return/refund requests must be approved prior to making a return.
  • Your item must be new, unworn, unused, in the same condition you received it.
  • It must be in its original packaging, with any tags attached.
  • You can request a return through your Customer Account portal.

Non-Returnable Items

Some items can’t be returned or refunded, including:

  • Gift cards.
  • Downloadable products (digital files).
  • Sale or discounted items.
  • Custom or personalized items.
  • Perishable goods, personal care items, hazardous/flammable materials.
  • Items sent to an improperly entered shipping address.

Return Shipping

If a return is approved for reasons other than a product defect, you’ll be responsible for the return shipping costs. Shipping fees are non-refundable, and if a refund is issued, the original shipping cost will be deducted from your total refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee the receipt of returned items without tracking confirmation, and refunds cannot be issued if we don’t receive the return.

Return Address

Flourish Moon Studio
attn: Jen Baumann
722 Route 507
Paupack, PA 18451
United States

Refunds

Once we receive your return, we’ll inspect it and notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process and post the refund.

European Union Customers - Made-to-Order Items

All of our products are made to order and produced only after an order is placed. Under EU consumer protection law, the 14-day cooling-off period does not apply to goods that are made to the consumer’s specifications or clearly personalized. Because our products are made to order, we do not accept returns, exchanges, or cancellations once production has begun.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the item and packaging. After review, we will provide a replacement or issue a refund where appropriate.

If There’s a Problem with your product

Your happiness matters deeply to us! If your order arrives damaged, misprinted, or with any production issue, please reach out within 7 days of delivery and we’ll try to make it right.

You may receive an automated email after your order arrives, inviting you to leave a review or report a problem. Within that email, you can click a link to share feedback or request a reprint directly.

Alternatively, you can reach out via your Customer Account portal.

We’ll work with our print partner to replace or refund the affected item as quickly as possible, but you must reach out within 7 days of delivery.

Covered situations include:

  • Damaged or defective products — issues in appearance or functionality.
  • Wrong product received — not what you ordered.
  • Manufacturing errors — printing or production issues.
  • Damage or loss in transit — during shipping (not related to wrong address).

Thank you

Your purchase supports sustainable, artist-made design. Every order helps small creative businesses grow and keeps the spirit of hand-drawn art alive.